Frequently Asked Questions

Our Beans and Pods

How should I store my coffee?

You want to protect your coffee from light, air, heat and moisture. The best way to do this is to keep it in a resealable bag or an airtight container, and then pop it in a cupboard where the temperature is most stable. Don’t store your coffee in the fridge or freezer and be sure to grind your coffee, only as you need it.

How long should freshly roasted coffee last?

Coffee doesn’t go off like milk, but it does go stale, meaning all the good characteristics, like the sugars, gases and oils will deteriorate. Look for a roast date rather than a best before date. This will give you the best idea of freshness. We always recommend purchasing whole beans, in small quantities, and consuming within 3 or 4 weeks of the roast date.  For optimal flavour we recommend drinking our coffees between 7-30 days.

How do I choose the right blend for me?

Coffee is all about experimenting and discovery, so we encourage you to try as many blends and different origins as you can. That's half the fun after all. The best place to start is by checking out the tasting notes. Once you find a coffee you like, you can look for these flavours in others blends or origins.

How much coffee is in each pod?

Sourced coffee pods contain 5 grams of fresh coffee in each pod. 

How long can I store coffee pods?

Our coffee pods have a shelf life of 12 months. Refer to the side of pack for best before date.

What coffee machines are compatible with Sourced coffee pods?

Sourced coffee pods are compatible with all Nespresso and De'Longhi coffee pod machines.

I like my coffee strong; can I get a strong coffee from a pod?

Yes of course! A coffee that you purchase in a cafe will most likely contain around 10g of coffee per shot. If you like your coffee strong or like to drink it out of a large mug, we recommend using two pods. If you don't want a large cup of coffee but still want the strength in taste, try only filling the glass 3/4 full with milk.  

What does intensity mean? Does it affect the caffeine content in the blend?

Intensity is how we define the profile of a coffee blend and is based on the degree of roasting, its body and its bitterness. Intensity does not refer to the amount of caffeine found in the coffee.

Account & subscriptions

Can I have multiple subscriptions active at once?

Yes! you can have as many as you like!

When will my first order ship?

All orders placed before 3pm AEST are shipped next business day so your first subscription order will ship pretty much straight away.

When will my future orders be shipped?

Future orders will be every 1, 2, 3 or 4 weeks after your first subscription order.

Can I change the blend or the number of pods I want to receive after I've signed up?

Yes! If you feel like you want to change things up next month, just log into your account and update your subscription preferences.

How do I skip/cancel a subscription?

Log in to your account and in a few clicks your subscription can be cancelled.

I have signed up to the Sourced newsletter, how do I claim my $10 voucher?

When you sign up to our newsletter, you will receive an email with a code that entitles you $10 off your first order with us.  If you do not receive this, please contact as on 1800 225 224 or hello@sourcedcoffee.com.au.

Ordering

Is there a minimum number of pods that I need to order?

Our pods are packaged in boxes, each containing 10 capsules. Therefore, the minimum order for delivery is 1 box of pods (10 capsules).

My coffee delivery has not arrived. What should I do now?

If you haven’t received your delivery within the estimated time frame, there are a few things you can check.

You would have received a Startrak tracking link once your order had been dispatched via email. Click on this link to see the status of your order with Startrak.

If it doesn’t look like your order is on its way to you, or you would like additional help, please contact as on 1800 225 224 or hello@sourcedcoffee.com.au.

What do I do if my order has gone missing or I have received incorrect products?

If your order’s gone astray, or the coffee you’ve received isn’t the product you’ve purchased, please call on 1800 225 224 or email us hello@sourcedcoffee.com.au and we’ll get you sorted straight away. 

Shipping

How do I track my order?

Once your order has shipped you will receive an email that will contain a link to track your order. You can also request an update via SMS to track your order.

How long will it take to get my order?

All orders placed before 3pm will be fulfilled next business day. All orders will be processed and packed within one working day of your order being placed and payment clearing. You should receive your delivery within 2 -5 working days, but remote areas can take a little longer. Unfortunately, we don’t offer international shipping at this time.

How much does shipping cost?

We offer free shipping for all orders, $70 and over within Australia.
Standard shipping rate of $10 across Australia (except NT) for all orders $70 and under. Standard shipping rate of $15 to NT for all orders $70 and under.